Refund Policy

Giving Great Trust NGO is instituting a donation refund policy to ensure fair and transparent processing of requests for refund of donations as digital payments are becoming more frequent. Giving Great Trust NGO expects that all donors will exercise due care and diligence while making donations. Giving Great Trust NGO also recognizes that a donation may be made erroneously or donors may change their mind.

Giving Great Trust NGO will examine each request for refund of donation and endeavor to make the refund. Giving Great Trust NGO may also seek further information / documents and donor must co-operate in this regard.

However, Giving Great Trust NGO is not obliged to make refunds and may, in its discretion, decline any requests for refund of donations, particularly if a tax exemption certificate has been issued.

If you would like your donation to Giving Great Trust NGO to be refunded, You must request Giving Great Trust NGO in writing or by email for a refund and Your request must reach Giving Great Trust NGO within 15 (fifteen) days from the date on which you made the donation i.e. the date on which you:

Made the donation online, electronically or through other means, OR

Handed over the cheque / demand draft to Giving Great Trust NGO or someone authorised by Giving Great Trust NGO for this purpose, OR

Despatched the cheque / demand draft to Giving Great Trust NGO by other means.

The written request stating reason for requesting refund must be sent to the address stated below and must contain all the following details pertaining to the donation: Date of donation

Donation amount If donation was made through cheque/draft, please provide Cheque/Draft no.

If donation was made through credit card, please provide Credit Card no. (last 4 digits only).

If donation was made online, please provide Donation-ID.

Note: The refund will be credited to the same payment mode with in 6-7 days.